I have an apartment building in Mission Hills that was subject to city mandated earthquake retro construction. At the ringing endorsement of a fellow property owner in same complex, I along with a few other owners decided to get on board with Retro Experts. The entire process from Day One to the finish line (just completed last week) could be best described as: Seamless, painless, professional, informative, comforting, and pleasant.
My Retro Experts Liason – Dalia Shaaya was always available at any time of day to field phone calls, texts or EMails. She always provided prompt and coureteous feedback to any concern I or any of the other building owners had. During this process, there were a couple of hiccups along the way where I had to resolve certain repair issues outside of Retro’s contract or scope. They even took care of these issues promptly to minimize any resulting delays. Dalia along with her office and construction staff were all hands on and always happily available to communicate with me to assure prompt resolution or to answer any question about any issue I may have had along the way. I am very satisfied with the finished product and highly recommend Retro Experts for your Earthquake retrofitting work. Ask for Dalia. She will definitely take care of you, guaranteed!